Conditions of Sale

Definitions of terms included in these conditions:
“Acknowledgement” – the order acknowledgement email produced by the company accepting the order following the completion of a web order through the Air Haus online store.
“Company” – Air Haus, registered office: Unit 11, Bushells Business Estate, Lester Way, Wallingford, OX10 9DD
“Conditions” – these conditions and any special terms and conditions set out elsewhere on the website, or on the order acknowledgement.
“Contract” – the contract for the supply of the company’s products to the customer.
“Customer” – personal, firm or company named in the order acknowledgement who places an order for the product/s which has been accepted by the company.
“Delivery address” – the address for delivery specified by the customer when placing the order and confirmed in the acknowledgement.
“Operating conditions” – the conditions in which the product will operate as set out in the product description on the website.
“Performance requirements” – the customer’s requirements relating to the product description and product selection.
“Pricing” – the pricing provided by Air Haus on the product detail of the online store
“Product” – the parts provided by the company and confirmed in the order acknowledgement.
“Writing” – to have something in writing can include either physical paper documents or emails.

N.B
Any reference to a provision of state shall be construed as a reference to any amended or re-enacted version of the provision or statute.
The heading in the conditions are for convenience only and do not affect their interpretation.
Basis of the sale
The company shall supply, and the customer shall purchase the products, subject to the conditions as listed to the exclusion of any other terms and conditions. No variations to these conditions are binding unless made in writing between the customer and the company.
In entering into the contract, the customer acknowledges that it does not rely on, and waives any claim for breach of any representations made by the company’s employees or agents which are not confirmed in writing.
Any typographical, clerical, omission or other error in any website text, price detail, acknowledgement, invoice or other documents or information issued by the company shall be subject to correction without any liability on the part of the company.

Orders, specifications, and approvals
The company shall give the customer all necessary information relating to the product, i.e. its operating conditions and performance requirements
The quantity, qualities, description and any additional specification for the product shall be those set out in the product description on the online store, the design and specification of the product is subject to change and may change without notice to the customer.
The company reserves the right to make any changes to the product which are required to confirm with applicable safety or statutory requirements or which do not materially affect its quality or performance, or where the product is being manufactured by a third party, this applies to any changes made by that third party
No order which has been accepted by the company can be cancelled by the customer unless agreed in writing by the company.
The company will endeavour to provide products which meet performance requirements as described how this cannot be guaranteed due to the variability of the locations where products may be installed and the methods by which they are installed.
Price
The price of the equipment shall be clearly stated on the individual product page.
All prices shown are inclusive of VAT.
The total cost of all products on the order will be shown on the final checkout page before payment is requested.
Delivery will incur an additional charge, which will also be shown at checkout.
Prices are not negotiable.
The company cannot change the prices after the order has been placed and the order acknowledgement has been received.
Returns
Unused good will be accepted back for a refund unless stated in writing.
Any goods that are returned will be done at the customer’s cost.
Please note that only goods returned in a resaleable condition will be refunded.
Terms of payment
The company is entitled to take payment from the customer at the time the order is placed on the online store, payment may take up to 3 working days to be processed.
The price of the products at the time of payment will be the price retained in the contract of sale moving forward, any price changes made to the products on the web store after the purchase has been made will not be applied to this order.
If the payment fails at the time of order checkout, the order will not be confirmed and the goods will not be provided to the customer.
No cash or cheque payments will be accepted.
Only Visa, Mastercard and Maestro payments are accepted, as stated on the website and again at checkout, PayPal and American Express payments are not accepted.
Delivery
Delivery shall be made by the company to the delivery address provided by the customer, using the company’s couriers, as per the delivery option chosen by the customer at time of order.
The company shall provide the customer with all available delivery and tracking information supplied by the courier by text or by email.
The customer will not be able to collect the order directly from the company.
The customer will be able to arrange delivery themselves using a transport agency outside of the delivery options supplied at checkout.
Dates supplied for delivery are estimates only and the company can not be held liable for any delivery howsoever caused.
If the customer fails to take delivery or fails to provide the company adequate delivery instructions, causing a failure in delivery, the company may recharge the customer for additional delivery, or if unable to resolve the issue, cancel the customers order, refunding the product only.
Any issues or damages with delivery should be reported by the customer to the company as soon as possible to allow the company to best resolve the issue. The company is not responsible or liable for issues or damages that are not reported in a timely manner.
Warranties and liabilities
The customer shall notify the company in writing of any damage, delay or partial loss of the product/order in writing within 3 days of delivery, or in the case of non-delivery within 7 days of the notified delivery date. The customer shall make any claim in writing to the company and to the company’s carrier withing 7 days of delivery or in the case of non-delivery within 7 days of the notified delivery date.
The company shall not be liable in respect of any damage, delay, partial loss, or non-delivery unless the above condition has been met, unless the customer can prove that it was not possible to comply with the requirements of the above clause and that notice to the company was given, and the claim was made as soon as reasonably possible.
Where the company replaces a damaged/defective product the customer shall at the company’s expense return the defective product to the company.
The warranties given are subject to the following conditions:
- the company shall not be liable in respect of any claim by any reason unless the customer shall have notified the company in writing of the defect within 3 days of becoming aware of the defect
- the company shall not be liable in respect of claim by any reason unless the customer shall have, if requested by the company, returned the defective product to the company for inspection and/or given the company access to the defective product to inspect the defective product.
- the company shall be under no liability in respect in respect of any defect in or failure of the product arising from incorrect, faulty or defective installation by the customer or a third party, fair wear and tear, wilful damage, negligence, working conditions other than the operating condition, failure to follow the manufacturer's instructions, misuse, alteration, or repair of the product by the customer or a third party. This also applies to loss or damage or whatever nature arising from circumstances arising wholly outside of the company’s control.
- the company shall not be liable for any losses or additional costs incurred by the customer as a result of inaccurate, incomplete, or negligent information supplied by the customer.
The company may invoice the customer for any replacement product where the company is unable to immediately confirm that the original products are defective due to a breach of warranty set out in these conditions. The customer shall pay for the replacement part in these circumstances prior to despatch of the product.
“Force majeure”
The company reserves the right to defer the date of delivery, to cancel the order, or reduce the volume of product ordered if it is prevented from or delayed in carrying on in its business due to circumstances beyond the company’s control. This includes, but is not limited to, acts of God, governmental action, war or national emergency, acts of terrorism, protests, riots, civil commotion, fire, explosion, flood, epidemic, lockouts, strikes or other labour disputes, mechanical failures, or restraints and delays affecting couriers. If the event in question continues for a period in excess of 30 days either party shall be entitled to give immediate notice in writing to the other party to terminate the contract.
General
Any notice required or permitted to be given by either party to the under the conditions shall be in writing addressed to that other party at the address specified in the acknowledgement or such other address as may have been notified pursuant to this condition.
No waiver by the company of any breach of the contract by the customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
Failure or delay by the company in enforcing or partially enforcing any provision of the contract shall not be construed as a waiver of any rights under the contract.
If any provision of the conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of other provisions of the conditions and the remainder of the provisions in questions shall not be affected thereby
The company shall be entitled to assign or sub-contract part or all of its rights and/or obligations under the contract to any other person, firm or company. The customer shall not be entitled to assign or sub-contract part or all of its rights and/or obligations under the contract.
The parties to the contract do not intent that any term of the contract shall be enforceable by the virtue of the Contracts (Rights of the Third Party) Act 1999 by any person that is not a party to it.
The contract shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the English court.